Shipping Policy

2022/2/27 Updated.

We recently upgraded our partnership with multiple carriers, offering faster and cheaper shipping.

Deliverable Countries

We can ship to most countries in the world.

Shipping Method

All our shipments are by air.

Common shipping methods are DHL, UPS, FedEx, ePacket. You can see them and choose them on the checkout page or on the cart page.

About Batteries

There are countries where couriers do not ship batteries, or where the cost of shipping a battery courier would become prohibitive. We will clearly inform you when you choose the shipping method without batteries.

If you choose a shipping method that does not ship batteries, you can purchase one by going on Amazon (https://www.amazon.com/s?k=CR2025), or at your nearest convenience store. Its type is CR2025.

About ePacket

For some countries, we offer ePacket shipping options. This method can deliver batteries, but it is slow and takes about 4 weeks to be delivered.

Country-specific Lines

Due to distance, customs policy, trade relations, and carriers, some countries cannot offer a cost-effective delivery method. On the checkout and cart pages, you will see that the shipping price is $999 and the shipping method is “contact us“.

We can still use the carrier’s private cargo planes and ship them through the country-specific lines.

Please contact us as prices and delivery times vary greatly from country to country.

Tax

We ship by DDU, the recipient pays the tax.
Most countries do not require you to pay any tax, such as the United States, because:

  • the country has a duty-free quota.
  • we declare the price of the product very low.

If you are in a European country, please know the tax policy of your government in advance.

Customs Inspection

International express has less than 1% chance of being routinely sampled by customs. If your shipment is randomly inspected, it will be detained by customs for one week. We will notify you promptly and refund your shipping fee to thank you for your patience.

Shipping Time & Process

When you place an order, we ship your ceiling vibrator from our warehouse to the international express staging point in China, which takes 1-2 workdays.

Then, wait for the carrier to collect the ceiling vibrator, which takes about 1 day.

24 hours after the carrier receives the ceiling vibrator, they will give us the tracking code, and you will receive an email with the tracking code and the carrier’s name.

It takes about

  • 1-2 weeks (DHL, UPS, FedEx)
  • 3.5-5 weeks (ePacket)

from the time you place an order to the time you receive the ceiling vibrator.

Delayed Statement

Please understand that delivery may be delayed due to unforeseen reasons such as epidemics, conflicts, etc. However, you will not be kept waiting for too long.

1-Month Undelivered Guarantee

If you choose DHL, UPS, FedEx and do not receive the ceiling vibrator within one month, we are willing to refund the full amount unconditionally.

2-Month Undelivered Guarantee

If you choose ePacket or Country-specific lines and do not receive the ceiling vibrator within two months, we are willing to refund the full amount unconditionally.

Other Tips

Our ceiling vibrators will be thoroughly tested for quality before shipping. If for some reason it doesn’t, we’ll give you a satisfactory refund and return policy!

If you need to track your order, please visit our order tracking center.