At CeilingVibrator.com, we are committed to providing a seamless and secure shopping experience. Below you will find the details of our shipping operations, tax policies, and liability terms.
1. Discreet Packaging (Our Privacy Guarantee)
We value your privacy. All orders are shipped in plain, unbranded packaging. There is no mention of “Ceiling Vibrator” or specific product details on the exterior of the box, ensuring that the contents remain known only to you.
2. Shipping Methods & Delivery
All shipments are dispatched via International Air Freight to ensure timely delivery. We partner with leading global carriers, including:
- Express Services: DHL, UPS
- Specialty Lines: YunExpress, Yanwen, ePacket (China Post)
- Local Last-Mile Delivery: USPS, Royal Mail, Evri, etc.
Shipping Selection: You may select your preferred shipping option at checkout. To provide the best service, we reserve the right to upgrade your shipping method to a faster or equivalent carrier at no extra cost to you. Once your order is dispatched, a tracking number will be sent to your email immediately.
3. Import Duties and Taxes
- Duty-Prepaid (DDP) Regions: For customers in the United States, Canada, United Kingdom, European Union, Australia, and New Zealand, all import duties and taxes are included in the product price. We handle all customs clearance—there are no additional fees upon delivery.
- Other Regions: In certain regions (e.g., parts of Africa and South America) where our carriers do not offer pre-paid duty services, we will contact the buyer before shipping to discuss customs arrangements and potential local fees.
4. Address Accuracy & Liability
The buyer is responsible for providing a complete and accurate shipping address at the time of purchase.
- Insufficient Address: If a package cannot be delivered or is lost due to an incorrect or incomplete address provided by the buyer, the buyer assumes full responsibility for the loss.
- Correction: If you notice an error in your address, please contact us within 12 hours of placing your order. Once a package is dispatched, we cannot modify the destination.
5. Lost & Stolen Packages
- Lost in Transit: If a package is lost before delivery (e.g., tracking has not updated for 30 consecutive days), the seller takes full responsibility. We will issue a full refund or a free replacement.
- Stolen After Delivery: If the tracking information confirms the package was “Delivered” but it is subsequently stolen from your porch or mailbox, the buyer assumes full responsibility.
- Recommendation: If your area is prone to package theft or lacks surveillance, we strongly advise using a secure P.O. Box or a designated local pickup point.
6. 15-Day Unconditional Returns
We offer a 15-day unconditional return policy starting from the date of delivery.
- Return Requirements: To qualify for a refund, the buyer must ship the item back to our designated warehouse and provide a valid tracking number within 15 days of receiving the package.
- Shipping Costs: The cost of return shipping is the buyer’s responsibility.
- Refund Processing: Once we receive the returned package and confirm it is in its original, undamaged condition, we will process your full refund within 7 business days.
- Liability during Return: If the package is lost or damaged during the return transit, the buyer is responsible, and a refund cannot be issued. We recommend using a trackable and insured shipping service.
If you wish to exercise your right to a 15-day unconditional return, please contact us first to initiate the process.
7. Track Your Order
You can monitor your package’s journey at any time via our [Order Tracking Center] or through the link provided in your shipping confirmation email.