Shipping Policy

2023/5/25 Updated.

We have recently upgraded our partnership with multiple carriers, enabling us to offer faster and more cost-effective shipping options.

Deliverable Countries

We are able to ship to the majority of countries worldwide.

Shipping Methods

All our shipments are transported via air.

Common shipping methods include:

  • DHL
  • UPS
  • China Post (ePacket)
  • YunExpress

You can view and select these shipping options on the checkout page or in your shopping cart.

About YunExpress

yunexpress shipping method

YunExpress is a shipping method we offer, particularly for certain countries, including EU countries. When selecting this option, if we indicate “Delivered Duty Paid,” it means that we will prepay the customs duty on your behalf, and the logistics party will handle the customs clearance process. You will not be required to pay any additional fees or provide a tax number. Simply await the arrival of your package.

About Tax

In cases where we do not specify “Delivered Duty Paid” alongside the shipping method, it means that it is “Delivered Duty Unpaid.” When your package reaches the customs office in your country, you will be responsible for paying any applicable taxes. It is advisable to familiarize yourself with the customs policy of your country in advance, or reach out to us via email before placing your order.

Other Shipping Methods

In certain cases, specific countries may not have a feasible or cost-effective delivery method available due to factors such as distance, customs policies, trade relations, or carrier limitations.

When you proceed to the checkout or cart pages, you will notice that the shipping price is listed as $999, and the shipping method is indicated as “contact us.”

Despite these challenges, we are committed to finding a suitable carrier that can deliver to your country.

To obtain accurate pricing information and estimated delivery times, we kindly request that you contact us directly. Prices and delivery times can vary significantly depending on the specific country.

Shipping Time & Process

When you place an order, we will ship your ceiling vibrator from our warehouse to the international express staging point in China, which typically takes 1-2 working days.

Afterward, we wait for the carrier to collect the ceiling vibrator, which usually takes about 1 day.

Within 24 hours of the carrier receiving the ceiling vibrator, they will provide us with the tracking number. You will then receive an email from us containing the tracking number and the name of the carrier.

The estimated delivery times are as follows:

  • DHL, UPS: 1-2 weeks
  • YunExpress: 2-3 weeks
  • China Post: 3.5-5 weeks

Please note that these timeframes refer to the period between placing your order and receiving the ceiling vibrator.

Return Shipping

We offer a 15-day unconditional return and refund policy from the date of delivery. To initiate a return, you will need to send the package back to our warehouse, and the cost of return shipping will be your responsibility.

Once we receive the returned package and verify that they are undamaged, we will issue a full refund within 7 days.

If the package are damaged or lost in return shipping, the buyer will be held fully responsible.

Track Your Order

If you need to track your order, please visit our order tracking center or check your email.