Return & Refund Policy

Return Shipping

We offer a 15-day unconditional return and refund policy from the date of delivery. To initiate a return, you will need to send the package back to our warehouse, and the cost of return shipping will be buyer’s responsibility.

Once we receive the returned package and verify that they are undamaged, we will issue a full refund within 7 days.

If the package are damaged or lost in return shipping, the buyer will be held fully responsible. Refunds will be denied.

Cancel The Order

If you want to cancel your order, please send us an email within 12 hours of placing your order. We will consider the time you sent the email and the time you placed the order as criteria.

If the cancellation request is made more than 12 hours after placing the order, we cannot cancel the order or issue a refund.

Delivery Failure

Due to the lack of control over the delivery process once the package is sent out, we cannot assume any responsibility for delivery failures.

Buyers are required to monitor the progress of their packages at all times. If there are specific requirements, such as the need to update the delivery address or a request for the courier to place the package in a specific location, buyers should proactively communicate with the carrier.

We will do our best to assist you with this issue, but we cannot take responsibility for the outcome.

Incorrect Address

Buyers are responsible for entering the correct address when placing an order. If an incorrect address leads to delivery issues or the loss of a package, the buyer must assume full responsibility for the consequences.

We will do our best to assist you with this issue, but we cannot take responsibility for the outcome.

100% Promise

Any problem with the ceiling vibrator, please kindly contact us first instead of leaving negative feedback or neutral feedback, we 100% promise will make you have a satisfying shopping experience.


If you can’t find questions and answers about our Return & Refund Policy on this page, please feel free to contact us.