At ceilingvibrator.com, we offer you a 100% customer satisfaction guarantee.
Defective or Damaged
If you find that the product you received is defective or damaged, you can request a full refund or exchange. Also, you have to provide clear and complete evidence, preferably video, that can show that the product was damaged at the time of signing for it.
If the product is in good condition, but you feel unsatisfied for various other reasons, you can also request a refund. In this case, you are obliged to send the item back via international express. We will give you a refund after we have received the merchandise and checked to make sure it is in good working order. The return shipping costs need to be borne by you.
Temporary Decision To Cancel The Order
If you want to cancel your order temporarily, then please email us within 12 hours of your order. We will use the time your email was sent and the time your order was placed as the criteria.
- When the time is less than 12 hours, we agree to cancel the order and give a full refund.
- When the time is more than 12 hours, the item is likely to have entered the international express area and we will not allow the cancellation of the order, even if you have not received the international express tracking number. (The international express will not provide a tracking number until about 48 hours after receipt of the shipment.)
So don’t place orders frivolously and don’t pay frivolously until you are sure you do need a ceiling vibrator.
If you decide to return the item, please choose DHL/UPS/FedEx/ePacket international express. You will be responsible for the international express postage costs incurred for the return. If the item are lost in transit, this is of course a small probability, but all losses will be borne by you.
Any problem with the ceiling vibrator, please kindly contact us first instead of leaving negative feedback or neutral feedback, we 100% promise will make you have a satisfying shopping experience.
15-Days No Reason Return
Experience the most intimate service
100% money-back guarantee on each item.
Please contact us within 15 days upon your receive the item, a refund will be given once the item has been sent back in its original condition.
(No refund/exchange if it has been disassembled, water ingress, damage caused by unstable voltage and human damage from various causes, please kindly understand.)
We reserve the right to charge a handling fee for all items returned for non-quality reasons.
Money will be refunded within 3 workdays after we received the product with original condition.
If you can’t find questions and answers about our Return & Refund Policy on this page, please feel free to contact us.
Thank you for reading and understanding. 🙂