Product FAQs
Do you provide an instruction manual?
Please check your email inbox for a message titled “Your Ceiling Vibrator order is now complete” that you received when you placed the order. You will receive it once the package is scanned out of the warehouse, usually within 48 hours after placing the order.
Which version should I buy to deal with noisy upstairs neighbors?
The v2, v3, and v4 all kits are effective solutions. Choose the version that best fits your needs!
Which version should I buy to deal with noisy downstairs neighbors?
The v4 is the only suitable option. Place its suction cup firmly against the floor for best results. v2 and v3 are not designed for this purpose!
Which version should I buy to deal with a noisy neighbor who shares a wall with me?
The v4 is your best choice. Simply brace it against the wall using a table, chair, sofa back, or any heavy object to keep it secure and prevent it from falling during use.
Will others know what products are in the package without opening it?
Privacy is our priority! Our products are shipped in padded cardboard boxes that are completely opaque and securely sealed. There’s no way to tell what’s inside the package without opening it.
Can a ceiling vibrator penetrate a concrete ceiling?
Yes, whether it’s v2, v3, or v4, all versions can effectively transmit sound and vibrations through a concrete ceiling to the other side.
Can I use it on a popcorn ceiling?
Yes, you can use it on a popcorn ceiling. However, for v2 and v3, we recommend placing a dry towel between the ceiling and the vibrator. This helps prevent any color transfer from the plastic casing of the vibrator to the ceiling over time.
Can neighbors hear sounds from ceiling vibrators?
Yes, whether it’s v2, v3, or v4, all versions are highly effective at transmitting sound to the neighboring side.
Think of it this way: if you can hear your neighbors’ footsteps, objects falling, those noises are already traveling through the floors or walls. A ceiling vibrator produces sound that is far more powerful and originates directly against the floorboards or walls. As a result, no matter the material of the floorboards or walls, the sound can effectively reach your noisy neighbors.
Can I place the base of the V2/V3/V4 All Kit on a carpet?
Yes, you can. You can place the base on any object that provides enough stability for the Ceiling Vibrator, such as a carpet, a stool, or a cabinet. You can also put a few books under the base—any of these options will work.
Should I buy additional support rods?
For v2 and v3: If the ceiling-to-floor distance is 2.7 meters or less, additional support rods are not necessary. If the distance exceeds 2.7 meters, you’ll need extra support rods, or you can set up the ceiling vibrator on a sturdy hardwood bench or cabinet.
For v4: Additional support rods are not required if the ceiling-to-floor distance is 3.7 meters or less. For distances over 3.7 meters, you can consider erecting the ceiling vibrator on a hardwood bench or cabinet.
Does the V4 come with a remote control?
No, the V4 does not come with a remote control. It connects via Bluetooth and plays audio from your device.
Is it possible to remotely control my ceiling vibrator v4?
Yes, it’s easy! Connect your home laptop or tablet to the v4, then download and install TeamViewer, a free remote control software. While you’re away, you can use your smartphone to remotely control your home laptop or tablet via TeamViewer to operate the device as needed.
For step-by-step instructions on using TeamViewer, check out this video: https://www.youtube.com/watch?v=3fu8GWoVr_w. The process is straightforward and easy to follow!
Is the remote control signal infrared or radio?
InfraredThe remote control uses an infrared signal.
What type of battery is in the remote control?
The remote control uses a CR2025, 3V battery.
Does the ceiling vibrator v3 have Bluetooth capability?
No, the ceiling vibrator v3 does not include Bluetooth functionality.
Shipping FAQs
Do you ship packages to our country?
We ship to most countries. Simply add the product to your cart and select the appropriate shipping method on the cart page to see if we deliver to your location.
For destinations we’re unable to ship to, we’re sorry that after-sales service won’t be available, even if the order is forwarded there through a third-party service.
Do you provide the tracking number?
Yes, we provide a tracking number for every order. Once your order has shipped, you’ll receive an email with the tracking number included.
I live in a European country. Do I need to go through customs clearance when the package arrives?
For EU countries, we partner with YanWen Express and Yun Express, who will handle customs clearance and pay any taxes on your behalf. You won’t need to go through customs clearance or pay any additional taxes. Just wait for the package to arrive and enjoy!
How long does it take to ship my order?
Orders are typically processed and shipped within two business days or less.
How long will it take to receive my package after placing an order?
Once you’ve added the product to your cart, you can check the available shipping methods, shipping cost, and estimated delivery time on the cart page.
Why does the shipping cost show $999?
This could be due to your country’s strict customs policies, restrictions on battery shipments, high duties, or other factors. We can still ship to these countries, but please contact us via email. We’ll provide detailed information in writing, and once you agree, we’ll proceed with fulfilling the order.
Do I have to pay for shipping to return a package?
Yes, the return shipping is at the buyer’s expense. Since international shipping can be costly, we recommend carefully considering your purchase before completing the order.
Payment FAQs
Are the product prices in USD Dollar?
Yes, all prices on our website, including product prices and shipping fees, are listed in USD Dollar.
I don’t have a PayPal account. Can I pay with a credit card?
Yes, you can. Simply click on the credit card payment option during checkout to pay with your credit card.
Can I pay with Google Pay or Apple Pay?
Yes, we support Google Pay and Apple Pay. You can select your preferred payment method on the checkout page.
Can I pay through a bank transfer?
Currently, we do not accept bank transfers. Since bank transfers don’t always align with our shipping schedule, we’ve removed this payment option.
Why did my payment and order fail?
In most cases, payment failures occur because your network or credit card is flagged as a risk, leading the bank or payment gateway to decline the transaction. You can try using a different network and device or log in to your PayPal account to complete the payment.
Why was my order canceled and the payment refunded?
Risk control system automatically detects high-risk orders. If your order is identified as high-risk, it will be automatically canceled and refunded. In such cases, we will no longer accept new orders or provide pre-sale or after-sale services.
Why does it show that I am blocked in the payment stage?
You’ve been blocked by our risk control system. It could be because you’re on the carrier’s blacklist, or it might be due to using an anonymous email, among other reasons.
To protect against fraud, we are unable to provide specific details about the restriction or assist with resolving it. We apologize for any inconvenience.